Leo Wan UX Design

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Leo Wan

Product Design · UX strategy · Enterprise Product · Digital transformation

With more than 10 years of experience with focus on B2B enterprise platform UX strategy and product design, I specialize in crafting user-centered enterprise strategies to simplify complex systems. Focusing on aligning user needs with organizational goals to create impactful, scalable design solutions.

Maersk Supply Chain Platform

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Maersk supply chain platform

The Maersk Supply Chain Platform seamlessly manages and enables every facet of our customers supply chain operations. The Platform eliminates the need for users to log into separate portals for different components, a significant advancement from our legacy platform.

Strategies to streamline processes

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Creating a vision

Helping leadership define what an ideal user journey for the supply chain platform would be by understanding the current pain points through UX research and stakeholder input.

The proposed out come will lead to

− Reduced headcount cost

+ Improve efficiency

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Efficiency and automation

Shipment planning

Case study: Turning current users shipment planning workflows into a streamlined automated experience. From highly manual and complex business decision making process into an automated flow

-40%

Reduction of users manual-planning time

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Efficiency and automation

Container load planning

Case study: Container load planning project to reduce user container planning process time using automation and dynamic business rules

-50%

Reduced work-load with the implementation of the automated load planning capability

Component library

Component library and governance

Expansion of Maersk Design System components to fit complex supply chain needs and help set up design guidelines and governance processes to ensure consistency, scalability and efficiency across platform product teams.

-30%

Reduced UX work request by directing tech team to design guidelines instead of creating Figma UIs.

Designs backed by research

UX Research

SUS was introduced as a mandatory tool to capture usability of our platforms. We have extended the survey to better understand user feedback, turning results into actionable insights to further improve platform.

+92%

Increase in survey responses due to framework. Allowing team to identify key initiatives to build a better platform

Other works

IKKY

IKKY was a startup building a cross-platform booking tool for services like restaurants, salons, events, and medical appointments in Hong Kong and Taiwan. I continued the previous UX work, redesigned the Merchant Management Portal (MMP) and CMS, and provided UX guidance.

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